At Irma’s Fashions, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
The following items cannot be returned:
- Items marked as Final Sale
- Gift cards
- Items that are damaged due to misuse or improper handling
Return Process
To initiate a return:
- Contact us at support@irmasfashion.com
- Provide your order number and reason for return
- Our support team will provide return instructions and the return address
Please do not send items back without contacting us first.
Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- Original shipping charges (if any) are non-refundable
Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued to your original payment method
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
If you need an exchange, please contact us at support@irmasfashion.com
Late or Missing Refunds
If you haven’t received your refund:
- First, check your bank account again
- Then contact your credit card company or bank (processing times may vary)
- If you still have not received your refund, please contact us
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will resolve it as quickly as possible at no additional cost.
Contact Information
Irma’s Fashions
Email: support@irmasfashion.com
Phone: +1 (909) 269-9139